29 de Abril, 2018
Our stay started off great, until about half hour in, when we inquired about how to turn the aircon on.. We did not get told at check in but the air con in the entire hotel was broken. We decided to head out to explore the city instead of staying inside the hot hotel room. We were staying on the top floor, so instead of walking down 50+ steps with a stroller we took the elevator down. The elevator is small, barely fits a stroller and 2 people. The elevator door mechanisms jammed shut leaving us trapped inside the elevator. We tried to use the emergency phone but it failed to function entirely, there was no dial tone. So we pressed the emergency bell, although it made quite a loud noise, nobody came. My husband had to call the hotel reception to notify them that we were stuck (Thank god we had one mobile on us!)
At least 15 minutes later, the receptionist had JUST called the technician to come and get us out. It was getting increasingly hot, about 35degrees so my husband tried one last time and somehow managed to push the elevator door open, but because the receptionist kept trying different floor to open the door, we were on the first floor. This was very traumatic for me, my son was getting agitated not being able to move and being stuck in the elevator. We were offered a free breakfast for the two mornings we were in the hotel. This definitely isn't the compensation we would expect and definitely not sufficient for the situation.
The breakfast, which is priced around 7eur was lacking, we would not have eaten if it was not free. The toilet paper was rough, and felt cheap. The robes looked plush however were also rough and felt like a bath towel.
Overall our experience of this hotel was bad, we would not recommend it to a friend and would not stay here again.
We stayed in Hotel Marina Cristina from the 27th -29th April with our 7 month old son, in the Junior Suite. The hotel is well located, a short walk from the rest of the city. The staff were kind, and spoke a good level of English. The room we stayed in was awesome, brick half-dome with romantic lightening and a nice bathroom. and the parking is easily accessible.